Apparently being trapped in the house for hours on end makes me complacent. Yesterday we spent some time walking through one of the many preserves in our area. While walking we started talking about what dogs like. Always talking about our business is a necessary evil when you are a small business owning family. Here were our conclusions: 1. Dogs like to be challenged. - Not defeated, but challenged so that they have a chance to try. 2. Dogs LOVE to sniff things. All th

I know. It seems that we have redone the lobby a few times. I said something to a customer about this and her response was comforting. She said simply "you are growing". We are. And with that comes growing pains. We are always concerned our changes will appear that we are unorganized, but to be truthful that is usually what drives us to make changes. Needing more room for our clients to have room to move around. Having more room for boarding customers during peak times

In the morning we review the schedule of dogs that are coming in for the day. We see the familiar names, and the new ones co-mingling on the screen. But sometimes, there is one or two missing. Familiar faces that were there two or three times per week for the last few months, or longer, that aren't showing on our schedule. We tuck the information away and then we wonder. And then, because I am human and I love people AND animals, I worry. First, I worry that we did somet